Shipper
Reference Manual South Ranch Inc. © 2010
Shipper Application
How-To Video
Shipper Application
Main Screen
Creating a New Pro
Forma Invoice
Open an Existing Pro
Forma Invoice
Pro Forma Menu –
Print Preview
Exporting
Information from the Pro Forma Invoice (E-Mailing the Proforma)
Importing shipment
data via EDI
FCC Form 740
Instruction Sheet
Creating a Emanifest
from Proforma
Importing your
Proforma in MySmartBorder Emanifest
Appendix A- System
Requirements
The SmartBorder shipper application was created to allow brokers
to work directly with their shippers when processing their customs
entries. Shippers can create proforma
invoices that can be imported into the SmartBorder Broker application.
Many customers have requested we issue an updated user manual. In
response, we have developed a manual that is current as of June 2010. The
manual will be updated regularly, so be sure to check for the newest version.
If you can’t find the information you're looking for in the manual, check with
your customs broker for help using the program.
à
In Internet Explorer, go to www.smartborder.com
à
Click Login,
Shipper in the top right corner
à
Enter the filer code, login, and password.
These are case sensitive
à
Click Logon
to SmartBorder
à
An update bar will appear that is downloading
the most current SmartBorder information. The main SmartBorder screen will pop
up after the downloading is complete.
à
Click the link below to view a demo
of the client side application of smartborder:
http://www.smartborder.com/newsb/topstories/client_side.htm
à
You will need the
Adobe Flash Player to view the demo. Please click here:
o
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BIOW
The Main Screen is the gateway to utlizing the SmartBorder Shipper Software. This contains links to the main modules of the application, as well as recent activity and important messages.
à
Forms – Used
to create proformas, post data to broker, and print proformas
à
Transactions – Used
to track shipment status and/or print customs documents
à
Tariff Picker – Tool
for classifying goods in the Harmonized Tariff Schedule
à
Other Features – PDF
forms, other useful links, Change Password function, etc.
à
Recent Activity – This
main screen displays your most recent transactions
Often times security settings on computers can prevent SmartBorder from downloading and running. Please perform these steps. The initial install may require full administrative rights/access in order to properly download the files. Any updates will also require that the user have rights to download the necessary files to update the application.
1.
Disable firewalls and virus scanners you may have running.
2.
Do all windows updates: http://windowsupdate.microsoft.com
3.
Run: http://www.smartborder.com/sbdependsxpsp2.msi
4.
Delete the c:\Program Files\South Ranch.
5.
Make www.smartborder.com
and sb.smartborder.com
"trusted sites" on your machine by doing this:
(1)
Open Internet Explorer
(2)
Go to "Tools", "Internet Options"
(3)
Click the "Security" tab, then click "Trusted
Sites", then the "Sites..." button
(4)
Add http://www.smartborder.com/
and http://sb.smartborder.com/
to the list.
(5)
Uncheck the "require server verification..." box
(6)
Click Custom Level to check the ActiveX control settings. They should be set as follows:
(a)
Binary Scripts and Behaviors – Enabled
(b)
Run ActiveX and plug ins – Enabled
(c)
Script ActiveX controls marked safe for scripting – Enabled
(d)
Download signed ActiveX Controls – prompt (recommended)
6.
Re-login to SmartBorder from http://www.smartborder.com/
à
To install
SmartBorder on a citrix/terminal server, a user that has admin rights needs to
log into the shipper side (via www.smartborder.com) from within the citrix
environment.
à
End users should
NOT log into the shipper side using the website.
o A shortcut needs to be put on their citrix
desktop which points to the file SB_Client_V3.exe in the Program Files\South
Ranch\SmartBorder\Client folder. That is the icon your users should click
to access the SmartBorder shipper side.
à
When SB issues
updates to the Shipper Side(which are infrequent), you will have to repeat step
1, making sure that nobody else is logged into SmartBorder on the Citrix server
at the same time.
Click the Forms Module button to start
the SmartBorder Shipper - Forms Module™. The main menu screen contains the
following items:
à
Click the New button
à
The Exporter/Shipper field defaults to your company.
à
If you need to change it, click List. Then:
o Click Add to add a new shipping location
o or Click Edit to edit the information for a
shipper
o click Save after you have entered the
information
o Click Select to select the correct party
à
If you have a single consignee:
o Click the List button
o Select the
consignee or click Add to enter a
consignee that isn’t loaded yet
à
If you need to assign a different consignee to each line item:
o Click the Switch to Line Mode button. You will
enter the consignees later on the line items
à
If you need to enter a list of consignees that aren’t listed by
line:
o Select the
buyer or enter line release data
o Click the Switch to Grid Mode
o Click the Add button
o
Select a consignee
o
Click Add again until
all of the consignees on this shipment are entered
à
The Buyer is another name/address button. Use it to select or add
the buyer to the pro forma invoice, if the buyer is a different party from the
consignee. The buyer information may be edited. If there are multiple buyers,
leave this field blank.
Shipper Reference Number
à
Think of the Shipper Reference Number as the file name for the pro
forma invoices. It should be unique and meaningful for each shipment.
à
Each invoice is automatically assigned a unique SmartBorder
number.
Invoice Date
à
The invoice date defaults to the current date. To select a
different date, click the drop-down calendar. Click the date on the calendar to
change the current date.
Line Release and PAPS or E-Manifest
à
If the goods qualify for line release, and if you are set up with
line release barcodes from U.S. Customs, a line release barcode can be
specified to print on the pro forma. Check the line release barcode box. Click Add and then select from a list of line
release barcodes (if any), from which one can be selected to appear on the pro
forma invoice. If a barcode has already been selected for this pro forma, it
may be changed or deleted.
à
If the shipment is PAPS, check the PAPS PRO # box and enter the
SCAC, PRO #, and Carrier Name. This will print the scannable barcode on the
invoice.
à
If the shipment is E-Manifest, skip this section for now.
Terms of Sale
à
Click the ellipsis button and select Plant, Destination, or
Other. Choosing “Plant” means that the buyer is responsible for duty,
freight, and insurance. Choosing “Destination” means that the seller is
responsible for duty, freight, and insurance. If neither Plant nor Destination
applies, then select Other and the
applicable INCOTERM may be typed in the blank field. Note: This is not a
mandatory field.
Related/Not Related
à
Check one box to indicate whether the parties in this transaction
are related or not related (in a business sense).
Carrier
à
Select the ellipsis button
to select the carrier or enter the name of the carrier.
Mode of Transport
à
Click the ellipsis button to select the Mode Of Transportation
Shipping Weight
à
Enter the shipping weight in kilograms. Click the ellipsis icon next to the field to convert
from pounds to kilograms. Type the weight in pounds, then press enter. The
converted weight appears in the field.
Reason for Export
à
Enter the reason for exporting the goods if they are not to be
sold. Some examples of when this would be appropriate include Temporary
Importation Bonds, repairs, and warranties.
Duty and Fees
à
Select the option from the drop-down list that corresponds to the
party to be billed for the U.S. Customs clearance (Shipper, Consignee, or
Buyer). This is a mandatory field.
State of Destination
à
Enter the two-letter abbreviation for the U.S. state that is the
destination of the shipment or click the ellipsis for a pick list of
abbreviations. If the goods are destined for more than one state or if the
entry summary represents a consolidated shipment, then report the state of
destination with the greatest aggregate value. The code for the state where the
entry is filed is also acceptable.
Port of Entry
à
Select the code from the pick list for the U.S. port of entry for
the shipment. If unsure about the exact port of entry, use the port where you
think the goods will enter the United States. Some examples of port codes
include:
o Buffalo, NY 0901-010
o Boston, MA 0401-010
o
Los Angeles, CA 2704-010
§ Tip: Click the column headers (“Code” or “Description”)
to sort the information numerically or alphabetically, ascending or descending.
Click the row containing the port code, then SELECT. Another option to move
quickly through the list is click on any row in the list, and then start typing
either the port code or the port name to jump directly to that item in the
list.
Line Items
à
Enter line items for commodities being shipped to appear in the
grid. Three buttons, appearing to the right of the grid, perform certain
actions: ADD, EDIT, and DELETE. However, not all buttons may be available depending on the
stage in the process.
o ADD inserts a
new line item to the pro forma invoice. Clicking this brings up a prompt
asking, “Do you want to select a product from the Product List?”
o EDIT changes line item information.
o DELETE removes the
selected line.
à
The following
items can be entered for a given line item:
o
Number
of Packages. Use
this field to enter the number and kinds of packages such as "10
pallets." It is the number of packages being shipped – not the quantity of
units.
o
Package
Description. The type of package being used to ship the
product. Click the ellipsis icon to access a pick list of package types.
o Commercial
Description. The description
for the goods being shipped.
o Description
continuation. You can enter an
additional description when the description of goods field is non-editable.
o Country
of Origin ("C/O"). The two-character ISO code indicating the country of origin with the
exception of Canada. For Canada, use the province of origin for the line item.
If unsure of the correct country code, click the ellipsis icon to see a list of
valid country codes.
o Gross
Weight (KG). Weight for shipment
should be reported in kilograms; if in pounds, use the converter provided.
o Quantity. The number of individual units being shipped.
o
UOM. Enter
a three-character code (or less) such as Pcs (pieces), Doz (Dozen), SqM (Square
Meters), BdF (Board Feet), BdM (Board Meters), Grs (Gross), Kg (Kilograms), LnM
(Linear Meters), etc. Click the ellipsis icon to access a pick list of codes.
o
Unit
Price. Enter the unit price of the goods.
o
Value
of Goods. The extended price automatically calculates
from the quantity and unit price. The decimal places are always two (2) places.
o
HS
Tariff #(s). This field is for the Harmonized Tariff
System of the United States (HTSUS) Tariff Number. These numbers are codes set
up by U.S. Customs for every commodity that can be shipped. If you know the
codes for your goods, use them as often as possible to avoid any confusion when
clearing shipments through U.S. Customs. If you’re unsure about the codes,
contact your broker to avoid any unnecessary delays at the border. The broker
can add products and classification numbers to your profile.
o
Tariff
Quantity. Click edit on the tariff line to enter the
required quantity for customs. The unit of measure required (if any) will be
displayed.
o
Special Program Indicator
(“S/P”). The code for the special program indicator
that applies to the line item. Click Edit on the tariff number to enter the
program indicators
o
FDA.
Enter a confirmation number if you have already filed prior notice. If not,
enter the FDA quantity and FDA Unit of Measure if highlighted in yellow.
For Further Information Contact
à
Enter the information (name, phone number, etc.) pertaining to the
first party to contact if there are any questions regarding this shipment.
Estimated Freight Charges to Destination
à
Enter the estimated freight charges to destination in this box.
This is especially important if the "Deduct Freight" box is checked
(see "Above Prices Include"), since freight can only be deducted from
the invoice price if the cost of the freight charges is provided. Providing
this information may result in savings on duty and fees.
à
If the prices on the pro forma invoice include duty, brokerage,
and/or freight, check the applicable boxes here. These costs can usually be
deducted from the price before determining duties on your shipment.
Currency (USD if blank)
à
Enter the currency of the values if other than U.S. dollars. Use
“CAD” for Canadian funds. Other currencies may be selected from the pick list
by clicking the ellipsis icon. Click the ellipsis icon to access a pick list of
ISO currency codes.
Invoice Total
à
The invoice total is not an editing field. It simply displays the
invoice total, and it changes as items are added to the line items grid.
à
Click the applicable radio button to indicate if an owner or agent
of the shipping party is completing the pro forma invoice.
à
Check the “By checking this box I certify that the information
provided here is true to the best of my knowledge” box
à
Only check the box next to the statement “By checking this box I
am posting the pro forma to my broker…” when you are completely finished
completing this proforma. After saving, with this box checked, this document cannot be changed.
à
To create a message block that appears at the bottom of the first
page of the pro forma invoice, enter it here. It is automatically converted to
all upper-case letters.
à
Click the Save icon, File - Save, or press CTRL+S on the keyboard.
o A note
appears advising that the pro forma invoice has been saved. Click OK. The
program returns to the invoice that was just created.
Post Proforma To Broker
o When you are ready to post your proforma to the broker, you must check the box labeled “By checking this box I am posting this proforma to my broker”. Then save the file.
o Once this is posted, you can no longer modify this proforma data.
o A series of validations may prevent you from posting to the broker until all errors are corrected on your proforma
Consignee Query
o If you have this feature activated on your user account, a query will be run automatically on all shipments over $2,000 in value.
o This query runs upon saving your proforma
à
Click File - Exit (or
the close button in the top right corner of the window) to close the pro forma
currently being edited and clear the screen.
o If any
changes have been made to the pro forma or attached forms, the system will
prompt you to save changes Note:
Selecting Yes overwrites an older version of that pro forma, No retains the
older version and does not save
the current version, and Cancel aborts the saving process and returns to
editing.
à
Click the Open icon
Grid
à
To search for a particular invoice, click the radio button for Use
Search Filters (Grid). Click ADD to select search criteria. One or more
of the following may be selected:
o
Invoice Date (may use the drop-down calendar to specify a single date
or a range of dates)
o
Shipper Reference #
o
Invoice Total
o
State of Destination
o
Carrier
o
Created on
o
Modified on
à
Additional search criteria can be added if desired. When all
search criteria are selected, click No. The search runs automatically and
the results are displayed in the lower half of the Open Proforma window.
à
Double-click the row that contains the invoice to be opened. The
pro forma invoice can be revised or printed (as long as it has not been posted
to the broker). Remember to save the pro forma invoice when editing is
complete.
This function enables you to “re-use” a
previous pro forma invoice. Adjustments are made to the information on the
invoice being used as a template, a new Shipper’s Reference number
(required) is entered, and the document is saved as a new pro forma invoice.
à
Click the Open icon
à
If the invoice to be used
as a template is in the list of the last 25 modified, click the appropriate
row, then click Open As Template. If it does not appear, then use the
steps provided on the previous page to search for and select the invoice.
à
When the invoice appears in the grid, click the row, and then
click Open As Template.
à
The search results can be refreshed using REFRESH.
à
Make desired changes to the pro forma invoice and continue as
described previously. A new SmartBorder number is assigned to this pro forma
invoice.
à
Open the pro forma invoice to be previewed.
à
Click the Print icon
à
After the invoice is previewed, close the window using the Close
icon in the upper right corner. Invoices that have not been posted to the
broker cannot be printed.
à
Open the pro forma invoice to be printed.
à
Click the Print icon
à
After the invoice is previewed, click the printer icon
à
Press OK when ready to
print. When printing is complete, the program returns to the print preview
window. Close this window using the Close icon in the upper right corner of the
window.
à
Other options on the initial print preview window include “Find”
and “Export.” Clicking the Find icon enables searches through the pro forma
invoice for words or phrases that are specified. Export is discussed separately
in this manual.
à
Access the print preview screen as described previously.
à
Click the Export icon, which is next to the printer icon.
à
Based on the data requirements for the software you are using,
select the appropriate Format and Destination. Common options are available by
clicking the drop-down arrows for pick lists. Selecting PDF and Disk file will
allow you to save the proforma as a PDF file to attach to an email.
You can upload your shipment data from an excel spreadsheet to the SmartBorder shipper application. This is done using the SB Standard Proforma Import Feature. This must be setup by your Customs Broker with SmartBorder.
à
Click on Forms
à
Then Click File, SmartBorder Proforma Import
à
Locate and select the desired import file from the browser.
o
Your broker can provide you with the Standard Import Template
o
A customized sheet could also be used (programming required)
à
A grid will pop up that contains the imported proformas
o
Each shipper reference number will create a separate proforma
à
Open each proforma invoice and complete the missing information
à
Then Click Post to Broker
Information can be carried over from the pro forma invoice when
that option is selected after choosing a form. If information is not carried
over to the form, a blank form is printed. The information that carries over varies
from form to form, and is explained below for each form.
1. First, create
the pro forma invoice.
2. Save the pro
forma invoice if desired but do not post it to your broker until all
forms have been attached and all changes have been made to the invoice.
3. Following is
the list of forms, a brief description, and the information that carries over
from the pro forma for each form. Contact your broker for more information
about the use of each form with respect to U.S. Customs’ requirements.
à
The NAFTA
Certificate of Origin is the document that tells U.S. Customs which of your
goods, if any, qualify for Free Trade consideration under the North American
Free Trade Agreement (Valid countries: United States, Mexico, & Canada).
o
Item(s) that
carry over from the pro forma are:
à
Exporter Name/Address - from the
Export/Shipper
à
Line Items - When adding a NAFTA
certificate, all line items are carried over to the form. However, you are
given the option to delete line items that are not covered by the certificate.
à
Notes: When using a blanket NAFTA certificate, use
the drop-down calendars to indicate its start and end dates.
à
The Inward Cargo
Manifest is a form that summarizes the shipment in terms of the truckload or other
conveyance. For example, if you shipped 300 boxes of nails loaded onto 3
pallets, on the pro forma you might list the commodity as 300 boxes, but on the
manifest you should list 3 pallets. Enter your shipment information in the
appropriate fields.
à
Print two (2)
copies of the manifest for the driver. The driver signs the form where it
states “Master or Person in Charge.” This form is only to be signed by
the driver.
o
Note: No information is carried over from the pro
forma invoice.
à
This Bill of
Lading is a simple, standard bill of lading.
à
Item(s) that
carry over from the pro forma are:
o
Shipper
o
Consignee
o
Carrier Name
o
Ship Date (same as Invoice Date –
change if necessary)
o
Line Items - When adding the Bill of
Lading, the option is given to copy the line item information from the pro
forma invoice into the bill of lading.
o
Shipper Reference #
à
This form is used
for products that fall under the jurisdiction of the Federal Communications
Commission.
o
Note: No information is carried over from the pro
forma invoice.
o
Note: Clicking the ellipsis icon next to the word
“Declaration” in Part II brings up a pick list of options. Highlight the
correct description on the pop-up window, and then click SELECT to return to the FCC form.
à
Certain
information must be provided for products that fall under the jurisdiction of
the U.S. Food and Drug Administration (FDA). FDA Form 2877 is the Declaration
for Imported Electronic Products Subject to Radiation Control Standards.
à
Note: No information
is carried over from the pro forma invoice.
à
This form is an
instruction sheet for the FCC Form 740 and requires no editing. It is not
attached to the pro forma invoice like other forms but is simply printed by increasing
the number of copies for FCC Form 740 Instruction Sheet on the print menu.
This module allows users to see the status of shipments including release date and time, port of
entry, and invoice number. You can also preview and print invoices, CF7501s,
and CF3461s.
à
The SmartBorder shipper interface main screen will provide
you with recent customs activity. By clicking the SB#, it will pull up details
on that transaction.
à
To search for more transactions, click Transactions to view detailed information about shipments. The
Transaction Grid window appears.
à
Click Add to set
filters to determine which transactions will appear in the window.
à
The pop-up window, Search, allows users to select the filter(s)
that will be applied to the data. Users may search by Created On, Completed
Bills, Release Date, Entry Date, Bill Date, Port of Entry, Shipper Ref #, or
Shipment Value. Use the drop-down calendars to search by dates for “From Date”
and “To Date.”
à
Click OK when the
first search filter is entered. A prompt asks if you would like to add filters.
If more are to be added, repeat the filter selection process. Otherwise, click NO.
à
Click OK after all
filters have been sent. Data automatically fills into the grid. Move right,
left, up, or down in the grid using the vertical and horizontal scroll bars as
needed. Not every column will contain information.
à
The grid may be exported to Excel (if installed on your computer)
for reporting, analysis, and subsequent exporting to other applications. Click File, Export Grid to Excel. Excel will
automatically start and the data will fill in from the grid.
o Double click
a line to view the details for that shipment, you will see:
o Assigned
SmartBorder number
o Transaction
type
o When the
entry was created
o Bill number
o Shipper
reference number
o Shipment
value
o Billing date
o Broker
reference number
o Port of entry
o Bill total
o Brokers entry
number
o Duty amount
o SCAC code
o Master Bill
of Lading
o When docs
were validated from the Proforma
o When the broker
completed the release documents
o When the
shipment was transmitted to customs
o When the
release was accepted by customs
o When customs
released the shipment
o When the FDA
status was updated if there was FDA on the shipment
à
Under available documents, you will see any documents that are
available to you to print. You can click on the document and print it.
à
Click the Customs (ABI) Messages tab to see the ABI messages that
were transmitted from CBP for this shipment.
Combining the
SmartBorder Shipper application with the Emanifest application can allow you to
eliminate processing time for your shipments.
Once you’re setup, any proforma invoices created with your SCAC will be
loaded into the Emanifest application.
First,
you must process your proforma with the appropriate SCAC using the ACE BOL
Tool.
à
If the shipment is E-Manifest, click the ACE BOL Tool at the top of the Proforma.
à
Click yes to have the system automatically create the bills of
lading.
à
Enter the Carriers SCAC code, the email address that will show up
in the from address of the email message, and the carriers notification email
address. Enter any notes to be emailed to the carrier.
à
Click Add to add more
bills of lading, or edit to change information on a bill of lading.
à
Click Send Now to email
the carrier the bill of lading information.
à
Click
Proforma Shipments
à
You
will see a list of available bill of ladings that have been posted. You can use
the filter/search box to find the bill of ladings you are looking for
à
To
create a shipment from a bill of lading, click the bill of lading (or hold down
CTRL and click multiple bills of lading) and click the "create
shipments" button
à
The
lines will turn green and indicate a “yes” under ATM processed. These shipments
will also be available in your list of shipments when you click “shipment” from
the left hand panel.
à
Click
the bill of lading and click the open shipment button on the bottom of the
screen to complete and transmit the shipment to customs.
à
You
can highlight a shipment and click the Mark as Processed button to manually
mark the shipment processed.
The tariff picker allows you to search for tariff numbers for your
products.
à
Click the Tariff Picker
from the main Shipper interface screen
à
Click the Search button
at the bottom of the screen to search by a description
à
Select the field to search
à
Select the Starts With
or Contains button
à
Enter your search
description
à
Click the Search button
à
Review the Tariff Numbers that contain your search criteria
à
When you highlight a Tariff Number you will be able to see the
following information:
o Required
Unit(s) of Measure
o Beginning and
Ending Effective Dates
o The Date the
Tariff was last queried from Customs
o The Duty
Rates (Column 1 and Column 2)
o Any OGA
(Other Government Agency) Codes
o Any Valid Special
Program Indicators (SPI) or Countries that are excluded from GSP
o Any other
Tariff Flags such as ADD or Quota
à
Select the Special Rates tab
à
See if there are any IRS Taxes and/or User Fees or Country
Specific Special Rates
à
You can click Change the
Effective Date to see what Tariff Numbers are effective on a certain date
à
Enter the chapter of the Harmonized Tariff Schedule (i.e. 01)
à
Click Show Chapter
à
This will give you all available tariff numbers for that chapter
Hardware
Because
of the complexity of the SmartBorder® software, we now require the following as
a minimum configuration:
à
Intel® PentiumIII processor,
500MHz (Pentium 4 processors running at 1.0GHz or higher arerecommended)
à
128 Megabytes of RAM (memory) (256
MB RAM or more is recommended)
à
100MB free disk space
Software
Microsoft®
establishes “life-cycles” for each of its products, and stops supporting older
versions of its software at the end of those life cycles. Because of this, we
can no longer support issues with systems that continue to utilize these
software products:
à
Microsoft® Windows 98 –
support from Microsoft® ended JANUARY 16, 2004.
à
Microsoft® Windows 95 –
support from Microsoft® ended January 1, 2002.
à
Microsoft® Internet Explorer,
versions 5.5 SP1 or earlier – support for 5.5 SP1 ended September 30, 2002.
(Note: Support for Internet Explorer 5.5 SP2 will end December 31, 2003.)
SmartBorder® currently recommends
Windows XP (Home or Professional) or Windows Vista/Seven as an operating
system.
à
Internet Explorer version 6.0 (or
higher) is required .
à
SmartBorder cannot be used on
other browsers such as Mozilla Firefox, Opera, etc.
In
addition, there are certain third-party technologies employed by SmartBorder®
that are also used by other applications. SmartBorder® is developed and tested
on current versions of these products.
à
Microsoft Data Access Components
(MDAC) – this is a technology which allows applications to
access database information across the Internet. The current version in use by
SmartBorder® is 2.8. SmartBorder® attempts to keep your version current when
you log in; however, in some cases, other software running on your system may
prevent SmartBorder® from updating your
version
of MDAC. If that happens, we may ask you during a support call to update your
version of MDAC. MDAC version 2.8 can be downloaded from Microsoft by visiting http://www.microsoft.com/data/Default.aspx
and looking for the “MDAC 2.8” link under the “Downloads” section
along the right side of that page.
à
Crystal Reports Viewer –
this is a product from Seagate Software, and is used in many commercial
software applications, particularly in accounting packages. SmartBorder® is
developed with version 8.5, and as with MDAC, SmartBorder® attempts to keep
your system current. If you have problems viewing or printing our forms, it may
be that another product on 2 your machine has changed the version of Crystal
Reports that you are running. You can “refresh” your version by following these
steps:
à
Make sure you are not logged into SmartBorder®.
à
Click/Go to one of the following links, depending on what version
of Windows you are running:
à
Windows 98, Me: http://www.smartborder.com/cleancrystal.bat
à
Windows NT, 2000: http://www.smartborder.com/cleancrystalNT.bat
à
Windows XP: http://www.smartborder.com/cleancrystalXP.bat
à
If your browser asks you, select "Run" or
"Open" (rather than "Save").
à
A black (DOS command) window will open. The program will clean up
your Crystal Reports viewer files, then you should see the message "Press
any key to continue..." in the black window.
à
Press a key, the black window will close.
à
Log into SmartBorder® and your Crystal Reports viewer files will
be refreshed.
Internet
Connection Speed
Due
to the ever-increasing amount of information being transmitted between a user’s
machine and the SmartBorder® servers, we can no longer support issues with
users who are not running with Internet connection speeds of at least 128kbs
(comparable or better than those of ISDN, cable modem, DSL, or T1 Internet
connections).