We measure SmartBorder's success through the success of our partners. We take pride in our ability to provide every associate with an expert team member that is available to answer system questions 24/7 at no additional charge. We can confidently state that our live support is world class and continually surpasses all of our partner’s expectations.

Our support staff includes licensed customs brokers, transportation and technical experts. Keeping our emergency response times at a minimum, solutions are quickly and proficiently executed. We consider our service second to none and we would like the opportunity to make any time consuming technology problems diminish so that your efforts are best spent concentrating on the job at hand.

In addition to our live support, we provide internet tools for your convenience. These tools will maximize any user’s ability to locate the answers to their urgent questions.
The tools we provide include:

• Online support knowledge base with a searchable database of solutions
• Instructional demonstrations that offer step by step directions
• U.S. Customs and Border Protection resources that we know are relevant to all users.