Case Studies
At SmartBorder, we recognize that every business is
different and we are committed to working with your organization to
find a solution that works for you. Find out how these companies found the solutions to meet their
business needs with SmartBorder's ACE eManifest software.
Ocean Spray
GHY International
Ocean Spray
As the number one brand of canned and bottled fruit
drinks, Ocean Spray faces challenges foreign to many carriers -
namely the extremely time sensitive annual harvest of millions of
pounds of fresh cranberries from bogs across North America and their
transportation to a number of processing plants. With the
introduction of the ACE eManifest regulations, co-ordination and
organization became absolutely paramount in order to ensure that
countless truckloads of perishable produce reached their
destinations on time. Production schedules and product quality
depended on it. Ocean Spray turned to SmartBorder for
help.
The SmartBorder team first collaborated with Ocean
Spray's internal resources to assess their actual needs and the
touch points within their legacy systems. Then, with a small amount
of customizing, the developers were able to seamlessly integrate
SmartBorder's ACE application into the existing infrastructure.
Given that Ocean Spray has many shipments on the road during
their peak period, speed and efficiency are the priorities. And
SmartBorder's ACE application provides that, offering one-touch
eManifest filing capability and easy-to-read screens providing
quick status updates of each individual shipment in real
time.
The results are excellent according to Ocean Spray.
"SmartBorder exceeded our expectations and was the most consistent
and reliable part of our process during the harvest."
GHY International
With over 100 years of northern border experience,
GHY International is one of the largest, most experienced
broker/carriers currently moving goods between Canada and the U.S.
So it's no surprise they recognized the benefits of SmartBorder's
cutting edge SaaS-based applications and their class leading
functionality.
Upon setting out to replace their extensive
in-house systems with new software that met a strict set of
corporate criteria, GHY thoroughly evaluated many potential
platforms before deciding to integrate both SmartBorder's ACE and
ABI applications as an all-encompassing compliance solution. Why? As
a large multi-national with highly structured processes in place,
they were won over by the SmartBorder suite's adaptability and ease of customization.
The SmartBorder team worked with them to meet their needs, integrating into their framework while streamlining
workflow and increasing GHY's ability to support their clients'
needs. And they remain consistently pleased with SmartBorder's
willingness to do whatever it takes to ensure customer satisfaction.
High praise indeed when it comes from a company that has been
providing exceptional customer service in a highly competitive
industry for over a century.
Talk to us today. We'll work with you to understand
where you are, where you want to be and how SmartBorder can help you
get there. Call 1-800-572-2734 or e-mail us.
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